01
AI Development
Custom assistants and LLM-powered tooling built around your data, your tone of voice and your edge cases, with evaluation built in.
models · RAG · evaluation
// grahamstest.com — experimental frontpage — build 2027.b.a2bd00
GRAHAM'STEST
AI integration, live chat software, business system automation and data platforms. Designed, built and supported in the UK.
Most test sites are a blank page that says it works
. This one is the proving ground for production software: live chat platforms, energy and storm data applications, and AI integrated directly into the systems businesses already run on.
↳ selected work below.
01 / about
Software that runs all day
Live chat platforms serving customers around the clock, monitoring dashboards that never sleep, storm and weather data processed in real time, and AI integrated into ITSM, accounting and support workflows. Server-side systems, automation and AI, delivered end to end.
- Live chat
- AI integration
- Data platforms
- ITSM
- Accounting
01
Selected work
A selection of the platforms, integrations and AI systems currently in production.
Solar Monitoring Platform
Real-time home energy dashboard: inverter strings, battery state, grid flow, tariff-aware costs, export earnings, solar forecasting and 24-hour history, refreshed live from the inverter API.
php · realtime api · charts · tariffs · forecasting-
01
imsupporting.com ↗
IMsupporting
Live chat software for business websites. Real-time visitor chat, operator console, canned responses, routing, analytics and AI-assisted triage, hosted and supported in the UK.
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02
for IMsupporting
Flowagent
The AI layer inside IMsupporting. Conversational flows that greet visitors, qualify enquiries, answer from your own knowledge base and hand over to a human operator at the right moment.
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03
featured above ↑
Solar Monitoring Platform
Live energy dashboard for a 20-panel array, 10 kWh battery and grid tariffs. Flow statistics, export earnings, forecasts and history in one screen.
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04
weatherz.uk ↗
WeatherZ.uk
Storm-focused weather data applications for the UK. Severe weather tracking, lightning and storm alerts, and forecast data ingested, processed and presented in real time.
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05
integration
ITSM & Accounting Automation
Integrations between service desks, accounting software and the rest of the business. Tickets raised from conversations, invoices and ledgers kept in sync, and manual admin removed from the workflow.
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06
ai
Custom AI Integration
AI built into existing products and processes rather than bolted on. Document handling, classification, summarisation, assisted support and decision tooling, with guardrails and evaluation designed in from the start.
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+
ask about it →
Many more
Server-side systems, scripting and automation, data pipelines, bespoke integrations and AI capability added to existing products. If it needs building, it can be discussed.
Your systems, connected to AI
Most businesses already hold the data they need. It sits in a CRM, a service desk, an accounts package, a web shop and a set of spreadsheets that rarely talk to each other. The work is joining those systems together, then adding AI only where it genuinely saves time and improves service.
how an engagement runs
- 01
Map
Where the data lives, who touches it, and which tasks take the longest by hand.
- 02
Connect
APIs, webhooks, databases and exports joined into one reliable flow between systems.
- 03
Add AI
Answering, classifying, routing, summarising and drafting, applied only where it earns its place.
- 04
Keep people in the loop
Hand-over, approvals and a full audit trail, so a person is never more than one step away.
- 05
Measure
Evaluation, logging and cost tracking, so you know it works on day one and keeps working.
from retail to the service desk
Where it applies
Every business is different. The pattern is not. swipe →
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01
Retail & e-commerce
Order status, returns and stock questions answered from your shop data in seconds, with a person on hand for the difficult ones. Product and stock information kept in sync across every channel.
web shop · EPOS · couriers -
02
Professional services
Accountants, solicitors and consultancies. Client onboarding, document intake and engagement letters handled automatically, invoices chased politely and on time, all tied into your practice and accounting software.
practice software · accounts · e-signature -
03
IT & managed services
First-line answers drawn from your own documentation, tickets triaged and enriched before an engineer opens them, and noisy alerts summarised into something a person can act on.
ITSM · RMM · knowledge base -
04
Property & lettings
Viewing requests booked, maintenance reports triaged with photos attached, and applicant documents collected and checked before anyone needs to pick up the phone.
CRM · maintenance · referencing -
05
Trades & field services
Quote requests captured from chat, email and web forms, jobs scheduled around your team, and invoices raised in your accounts package the moment a job is marked complete.
scheduling · quoting · invoicing -
06
Hospitality & leisure
Bookings, opening hours, menus and allergen questions answered around the clock, and customer reviews summarised each week for the manager.
bookings · menus · reviews -
07
Manufacturing & logistics
Live order tracking for customers, supplier paperwork read and filed automatically, and quality and delivery reports condensed for the morning meeting.
ERP · suppliers · tracking -
08
Healthcare & clinics
Appointment requests, reminders and pre-visit forms handled automatically, with anything clinical routed directly to your staff. Nothing diagnostic, everything auditable.
appointments · forms · reminders -
09
Energy & utilities
Monitoring dashboards, tariff logic and meter data turned into plain-English insight, from a single solar array to an entire estate.
monitoring · tariffs · meter data -
10
Charities & membership
Donor and member enquiries, event sign-ups, Gift Aid paperwork and renewals automated, so small teams can spend their time on the cause.
donors · events · renewals
Things I can build for you
Individual services, or a combined engagement covering the full stack.
02
Website Design
Fast, distinctive, accessible websites. Purposeful motion, confident colour and performance scores that hold up under scrutiny.
design · front-end · performance03
Live Chat Software
Real-time chat that drops into any site, with AI triage, hand-off to humans and analytics that tell you what visitors actually want.
realtime · widgets · AI triage04
Live Support Services
Staffed live support backed by AI assistance, so your customers receive answers rather than ticket numbers.
24/7 · copilots · SLAs05
AI Integration into Business Processes
Remove manual effort from the business. Document intake, routing, summarisation, reporting and decision support, integrated with ITSM, accounting and the tools you already use.
automation · workflows · integrations
05 / signal
Conversations that convert
Live chat, AI assistance and human support working as one system. The visitor never sees the seam, and your team never loses the thread.
05
06 / contact
Let's talk
For AI development, custom AI integration, website design, live chat software, live support services or automation of your business processes, get in touch.
g@gjs.email
personal reply · usually within one working day